How to Offer Finance on Hot Tubs and Spas

Introduction to Offering Finance for Hot Tubs and Spas

Financing solutions are increasingly attractive for customers dreaming of a luxury hot tub or spa but unable or unwilling to pay the full price upfront. As a retailer, providing customer finance can help boost sales, improve cash flow, and make your products accessible to a wider audience.

Why Offer Finance to Your Customers?

• Larger Customer Base: Help customers who could otherwise not afford the full cost.
• Increased Sales: Financing typically raises average order values and conversion rates.
• Competitive Advantage: Stand out versus cash-only competitors.
• Better Cash Flow: Most finance providers pay you the sale amount quickly.

"Finance opens the door for more customers, making premium comfort achievable rather than aspirational."

Key Types of Finance for Hot Tubs & Spas

• Interest-Free Credit: Customers pay in installments without extra cost, ideal for short-to-medium terms (6–24 months).
• Interest-Bearing Finance: Lower monthly payments spread over longer periods. Interest charges apply.
• Buy Now, Pay Later (BNPL): Initial payment holiday, followed by structured repayments.

Tip: Choose a mix that fits your customer profile and business cash flow needs.

The Step-by-Step Path to Offering Finance

1. Research and Select a Broker: Find an FCA-regulated retail finance broker (like Kandoo) with experience in leisure goods.
2. Apply for Finance Facilities: Complete the application, providing your business details, trading history, and financials.
3. Integrate Finance Options: Add clear finance messaging to product pages and in-store displays.
4. Staff Training: Ensure your team can explain finance simply, compliantly, and confidently.
5. Promote Finance: Use emails, social media, and signage to highlight finance options.

Compliance and Customer Protection

• Only work with FCA-authorised brokers and lenders.
• Provide clear, compliant pre-contract information and representative finance examples.
• Never incentivise staff to sell finance irresponsibly.
• Maintain a transparent process: make sure customers know their rights and obligations.

Compliance isn't just about ticking boxes—it's about trust.

Choosing the Right Finance Provider

When comparing brokers or lenders, consider:

Callout:

Choosing a provider isn’t just about rates—support, reputation, and compliance are equally vital.

Maximising the Impact of Customer Finance

• Prominently display finance options online and in-store.
• Use real examples: “From £49/month” is more compelling than “Finance available.”
• Train staff to talk through finance with confidence.
• Follow up on finance enquiries quickly, ideally within 24 hours.

FAQs

Q: Will offering finance affect my cash flow?
No. Most providers pay you in full (minus fees/commission) within days of the sale.

Q: Is there a lot of admin involved?
Modern platforms are streamlined, but your broker will help set up processes and training.

Q: Is my business eligible?
Eligibility depends on trading history and credit risk; ask your chosen broker for specifics.

Take the Next Step

Adding finance options is one of the most straightforward ways to boost hot tub and spa sales. If you’re ready to make luxury affordable for your customers, now is the time to partner with a qualified finance broker.

Ready to get started? Contact Kandoo’s expert team today for no-obligation advice tailored to the leisure sector. Unlock more sales—start offering finance now!